Agenda:

8:00am to 9:00 am - Registration check-in / Breakfast

9:00 am: Opening Ceremony/Awards Ceremony

9:15 am: The mission of the WSIADA – Rick Olson, Director of Operations

9:30 am: WAVS Panel – 

• Reanne Robertson, Executive Director
• Diane Skocilich, North Spokane Licensing
• Kevin David, Package Express Auto Licensing

10:00 am: 4 Steps to a Stellar Menu Presentation - Cory Collins, Automotive Reinsurance Concepts
10:00 am: 7 Steps of 100% Penetration - Mario Rueda, GWC Warranty (B)

10:45 am: BREAK

11:00 AM: Meet/Greet and Q&A – Department of Licensing

• Rachel Housekeeper, Vehicle & Vessel Operations Customer Relations Division
• Bill Dutra, Business & Professions Division
• Melissa Kershner, Investigations Manager Business & Professions Division
• Karla Nast, Vehicle & Vessel Operations Customer Relations Division
• Cathy Naegeli, Administrator Centralized Complaint Intake, Investigations, & Auditors

Noon to 1pm: Lunch/Vendor Lunch

1:00 pm: B&O Tax, Sales Tax, and Beyond – Ken Krous, Department of Revenue
1:00 pm: How to Cost-Effectively Comply with the FTC Safeguards Act - Alec Taylor, ATTM Technologies (B) 

2:00 pm: Safeguards Rule and Other FTC Updates - Charles Harwood, Federal Trade Commission

2:45 pm: BREAK

3:00 pm: Legislation Panel – Tony Sermonti/TK Bentler, Sermonti Public Affairs
3:00 pm: Accounting and DMS Best Practices - Kevin Tomalty, CLA Connect (B)

4:00 pm: Driving Into the Future: Navigating Insurance and Bond Challenges – Todd Shepard, Shepard & Shepard Insurance

5:00 pm: Closing Remarks